Warranty policy

1. Warranty cases

– The product under warranty must meet the following conditions:

– The product must still have a stamp (serial number) and be within the warranty period (12 months from the date of purchase)

– The damage is determined to be due to a technical error of the manufacturer.

– The product when brought for warranty must not have been opened, repaired or replaced with components…

– The customer must bear the cost of shipping the product to the warranty center and receive the product back at the center.

2. Cases outside the warranty regulations

– The product has had its screws opened, or has been repaired or replaced with components before being brought to the warranty center.

– The product has not been properly stored during use, transportation and storage.

– The product has not been periodically maintained according to the operating and usage instructions.

– The product is overloaded, not functioning properly, or has the wrong power source…

– The product is worn out or damaged due to user error, or accidents, fires, natural disasters…

– The components are naturally worn out during use.

You will be responsible for the repair costs if the product damage does not meet the warranty conditions.

3. Warranty - Repair Methods

Please contact our sales staff or customer service via Call/Zalo/Viber to notify us of the product status in detail.

– You can send the goods to our office by express delivery or come directly to the office.

– After receiving the goods, we will check and evaluate the product status. Then we will notify the customer about the warranty repair according to Mitutoyo's regulations.

Thank you very much!